Claims Administration

Capturing, managing and reporting on claims information is a critical component of managing your company’s total cost of risk. Whether you self-administer claims or rely on a third party claims administrator, Aon eSolutions enables you to be in control of your claim situation through two offerings:

Aon RiskConsole’s Claims Module

This solution enables management of the full claims cycle and can be linked to other information stored in the system, such as policy, property, fleet and other risk-related data. Clients can:

• fulfill claims administration with full lines of coverage supported by extensive data elements and data rules, workflow management, journal/notes, reserve and payment tracking, and the management of documentation
• improve efficiency through a streamlined claims management process and integrating with external parties to avoid rekeying, as well as simplifying the renewal process
• monitor trends and identify areas for loss control investment
• ensure that optimal reserves are established and under reserving is avoided
• provide accurate loss history for risk financing and gauging the best split between retention and transfer of risk

iVOS

Focused on the US market, iVOS is the proven leader in claims administration software and covers multiple lines of insurance, including workers’ compensation, general liability, auto, property, professional liability, and disability. Standard features include:

• audit trails, case load management, claim mail, contact management, diary (claim and user oriented), document and claim workflow, litigation and subrogation tracking, medical management, notepad, organisation hierarchy management, payment processing, policy maintenance, property asset management, reserves, security administration, scheduler, vendor tracking, work status, extensive reporting and graphing capabilities, supports state mandated reporting requirements for workers’ compensation EDI (IAIABC) transmissions.
• Optional Modules – Billing, California Commutation Calculator, Nurse Case Management, Certificates of Insurance Management, Central Distribution, Document Imaging, Incident Reporting, Integrated Laser Check Printing, Loss Recommendation Tracking, NCCI Unit Stat Reporting, Reserve Analysis and VOS Express (automated e-mail and correspondence generation)
• Optional Interfaces – Accounts Payable, Bill Review Company, Carrier Export, Claims Intake, Employee, ISO ClaimSearch, Medical Bill Review, Medical Treatment, PERI Data Exchange, Positive Pay